At Alinnia, we are committed to your satisfaction and strive to ensure you have a positive experience with our products. If you encounter any issues, our returns and exchanges policy is here to help.

Returns Policy

1. Eligibility for Returns

• Products can be returned within 30 days of purchase.

• Items must be unused, in their original condition, and in the original packaging.

2. Non-Returnable Items

• Products that have been used, damaged by the customer, or altered in any way.

• Items purchased on sale or as part of a promotional offer.

3. Return Process

• To initiate a return, email us at contact@alinnia.com with your order details.

• Once approved, you will receive instructions for sending the product back to us.

4. Refund Timeline

• Refunds for approved returns will be processed within 7-10 business days of receiving the returned item.

• Refunds will be issued via the original payment method or as store credit.

Exchanges Policy

1. Eligibility for Exchanges

• Exchanges are available for defective, damaged, or incorrect items received.

• Exchange requests must be made within 7 days of receiving the item.

2. Exchange Process

• Email us at contact@alinnia.com with your order details and a description of the issue. Attach clear photos if applicable.

• Once your exchange is approved, we will arrange for a replacement to be sent to you.

3. Shipping for Exchanges

• We will cover shipping costs for defective or incorrect items.

• If the exchange is requested for any other reason, the customer will bear the shipping cost.

General Notes

• Shipping Costs for Returns: Customers are responsible for the return shipping fees unless the return is due to our error.

• Inspection: All returned items are subject to inspection. Products that do not meet our criteria may be returned to the customer without a refund.

• Customer Support: For assistance, email us at contact@alinnia.com.

This policy ensures clarity and fairness for both your business and customers. Let me know if there’s anything you’d like to modify!

Last Updated: 29th November, 2024